top of page
Home
Get a Quote
Book a Site Visit/Consultation
Policies
Terms of Service
Service & Booking Policies
Privacy Policy
Shipping & Delivery Policy
More
Use tab to navigate through the menu items.
Hey Frank-O Rental Contract
1. Agreement Overview By booking services, renting equipment, submitting payment, or signing electronically, the Client (“Client,” “You”) agrees to these Terms & Conditions. These terms apply to all services and rentals provided by Hey Frank-O(“Company,” “We,” “Us”).
2. Booking & Reservations
All services and rentals require a confirmed booking.
A booking is not secured until the required deposit or payment is received.
Dates and equipment availability are on a first-come, first-served basis.
We reserve the right to refuse service at our discretion.
3. Payments, Deposits & Fees
A $200 refundable security deposit is required to secure services or equipment.
Security deposits for rentals are refundable only if equipment is returned on time and undamaged.
50% of your total rental fee or service will be charged at the time of booking.
Remaining balances must be paid before delivery, pickup, or event start time unless otherwise agreed in writing.
Late payments may result in cancellation without refund.
4. Cancellations & Rescheduling
DJ / Event Services
Cancellations within 14 days of the event: deposit is forfeited.
Same-day cancellations: full payment may be due.
Rescheduling is subject to availability and may incur additional fees.
Equipment / Backline Rentals
Cancellations within 48 hours of pickup or delivery forfeit the deposit.
No refunds for unused rental time.
5. Equipment Rental & Backline Use
Rented equipment remains the property of Hey Frank-O at all times.
Client assumes full responsibility for equipment during the rental period.
Equipment must be returned:
On time
In the same condition as received
Client is responsible for loss, theft, damage, misuse, water damage, power surges, or improper handling.
Repair or replacement costs will be charged at full market value if necessary.
6. Damage, Loss & Liability
Client agrees to cover repair or replacement costs for damaged or lost equipment.
Normal wear and tear excepted.
Hey Frank-O is not responsible for damage caused by:
Weather
Venue power issues
Other vendors
Guests or attendees
7. Setup, Venue & Power Requirements
Client must ensure:
Safe and adequate power sources
Sufficient setup space
Venue access at agreed times
Delays caused by venue restrictions or lack of access may reduce service time without refund.
8. Performance Conditions
We reserve the right to pause or stop services if conditions become unsafe, abusive, or illegal.
No refunds will be issued in such cases.
Client agrees to provide a safe working environment for all Hey Frank-O staff.
9. Music & Content
Client is responsible for securing any required music licenses unless otherwise stated.
Explicit or inappropriate content requests may be declined at our discretion.
Final music and performance decisions remain with the DJ/Engineer to maintain professional standards.
10. Force Majeure Hey Frank-O is not liable for failure to perform due to circumstances beyond our control, including but not limited to:
Acts of God
Severe weather
Power outages
Government restrictions
Illness or emergencies
In such cases, we will make reasonable efforts to reschedule or provide a suitable alternative.
11. Limitation of Liability
HeyFranko’s liability is limited to the amount paid by the Client.
We are not liable for indirect, incidental, or consequential damages.
Client releases Hey Frank-O from claims related to venue conditions, guest behavior, or third-party vendors.
12. Indemnification Client agrees to indemnify and hold harmless Hey Frank-O from any claims, damages, losses, or legal fees arising from:
Client misuse of equipment
Guest actions
Venue issues
Breach of these Terms & Conditions
13. Photo, Video & Marketing Use Unless otherwise stated in writing:
Hey Frank-O may capture photos or videos for promotional use.
Client may opt out by written request prior to the event.
14. Electronic Signatures & Agreements Electronic acceptance, checkboxes, typed signatures, or online payments constitute agreement to these Terms & Conditions.
15. Governing Law This agreement shall be governed by the laws of the state in which services are rendered, unless otherwise specified.
16. Entire Agreement These Terms & Conditions represent the entire agreement between Client and Hey Frank-O and supersede all prior discussions or agreements.
By booking, paying for services or rentals, and signing, the client confirms they have read, understood, and agreed to these Terms & Conditions.
First name
Last name
Submit
bottom of page